Oh no! First, please double check that you haven’t left off a letter or number from the discount code. This happens all the time! Second, check that you’re using the code on an applicable item. For example: if your code is for our Always Pan, it won’t apply to our dinnerware (or vice versa).

If you’re still having trouble during the checkout process, please email us. It’s always appreciated when you’re able to include a screenshot of your cart so we can see exactly what issue you’re experiencing.

A little fine print: Promo codes can’t be doubled up, used in combination with our bundle or used on orders that include a gift with purchase. Promo code discounts are only valid on full price items. Promo codes are also subject to any terms and conditions associated with that specific promo code.