This lifetime Guarantee covers defects in material or construction when used normally in accordance with Our Place’s care instructions for the following products:

See the General Guarantee Exclusions below.

A lifetime – the Guarantee period for covered titanium products is limited to the end of the original retail purchaser’s lifetime.

This Guarantee covers defects in material or construction when used normally in accordance with Our Place’s care instructions for the following products: See the General Guarantee Exclusions below.

The Guarantee period for the covered Non-Stick Cast Aluminum Products is limited to three (3) years from the date of delivery to the purchaser if the product is purchased on or after May 1, 2025 and one (1) year from the date of delivery to the purchaser if the product is purchased prior to May 1, 2025.

This Guarantee covers defects in material and construction for appliances when used normally in accordance with Our Place’s user manual.

This Guarantee does not cover failure to follow the user manual (e.g. use, warning, maintenance and care instructions) and glass parts and other accessory items that are packed with the appliance. See also the General Guarantee Exclusions below.

The Guarantee period for appliances is limited to one (1) year from the date of delivery to the purchaser.

This Guarantee covers defects in material or construction when used normally in accordance with Our Place’s care instructions for the following products:

This may include chips and cracks and abrasion and acidic impacts that may occur during the Guarantee period. This Guarantee does not cover any damages due to thermal shocks or drops or damages to the rim of the product caused by stacking with a different product during storage. See also the General Guarantee Exclusions below.

The Guarantee period for the covered ceramic products is limited to one (1) year from the date of delivery to the purchaser.

This Guarantee covers defects in material or construction when used normally in accordance with Our Place’s care instructions for the following products:

This may include chips and cracks that may occur during the Guarantee period, except damage to the rim of the product caused by stacking with a different product during storage. It also excludes thermal impact from misuse and damage from thermal shocks or drops.

See General Guarantee Exclusions below.

The guarantee period for the covered glass product is limited to two (2) years from the date of delivery to the purchaser.

This Guarantee covers defects in material or construction when used normally in accordance with Our Place’s care instructions for the following products:

See General Guarantee Exclusions below.

A lifetime – the Guarantee period for covered cast iron products is limited to the end of the original retail purchaser’s lifetime.

As a reminder, Our Place's Guarantee Programme provides additional rights as outlined above and does not affect your existing consumer rights under English law, e.g. your 14 day cancellation right or your rights where there is something wrong with your product.

Please complete our Guarantee Claim form to submit a claim for evaluation. Proof of purchase is required for all claims, including gifted products. As part of the investigation into the claim, we may require you to submit photos, answer questions about the product and your use of the product, and/or try recommended techniques to rectify the issue first.

If your claim is approved, Our Place will either repair, replace or refund the purchase price of the product, as determined by Our Place in its sole discretion. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within the United Kingdom for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.

While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or if Our Place determines, in its sole discretion, that such repair or replacement is not commercially practicable or cannot be timely made, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed.

At its sole discretion, Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. For example, if you purchase the Always Pan and only one component is found defective, Our Place may, at its discretion, opt to replace either the defective component or the entire Always Pan. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the Guarantee repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part.

The original Guarantee period will remain and will not restart with this replacement item, regardless of the time remaining under the original Guarantee period.

This Guarantee Programme does not cover any damages due to:

Our Place's liability under this Guarantee Programme for any defective product or appliance shall be limited to repair or replacement of the product or appliance, or, where applicable, repair or replacement of the defective part of the product or appliance. Our Place's liability under this Guarantee Programme shall not exceed the purchase price of the relevant product or appliance. This limitation of liability does not affect your existing consumer rights under English law.